Shipping & Refund Policy — Gem Trees New York

Shipping Policy & Refund & Return Policy

Orders are processed within 1 business day (excluding weekends and holidays). Domestic shipping is available via USPS and UPS, with delivery times ranging from 3–7 business days. International shipping is offered to select countries; delivery times vary by destination. Shipping costs are calculated at checkout. Customers will receive tracking information once their order has shipped. Returns are accepted within 7 days of delivery and will be issued to the method of payment. For lost or damaged packages, please contact us within 7 days of delivery at info@astrowest.com.